We had requested the On line casino to explain the situation plus they verified which the player's account were productively confirmed on January 12, 2024. The On line casino then proceeded to process the participant's withdrawal, and all previously requested withdrawals were effectively finished. The participant had verified the resolution of The problem as well as the complaint had been marked as 'resolved'.
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on the other hand, a result of the player's deficiency of reaction to our queries, we couldn't even further examine The problem and needed to reject the grievance.
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The player from Chile were waiting for her withdrawal deposit since February twenty seventh. The player experienced completed all asked for verification strategies. The On line casino had proposed that she create a new withdrawal ask for utilizing another payment process, including copyright.
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The participant from Brazil requested a withdrawal 5 times in advance of distributing this complaint. in the long run, she correctly gained her winnings, so we closed the criticism as fixed.
The participant from Brazil experienced her account blocked with no additional rationalization. however, we’re compelled to reject this grievance because the participant refuses to cooperate.